1. HBhub.hk will offer ONE-TIME exchange/return for any defected items in their original packing (include plastic bag and carton box), within 7 days of the order purchased. No requests will be accepted by HBhub.hk. after the prescribed 7 days have lapsed.

2. Delivery charge incurred by return would be on buyer’s account. HBhub.hk would not bear any of the delivery charge.

3. A re-delivery fee of $150 will be charged for delivery order re-scheduling made on one day before the delivery date or due to no one being at home to receive the order. Buildings without lifts will charge $30 per floor up to 5th floors.

4. In the event of dispute, the decision of HBhub.hk shall be final.

Quality Issues
For any damaged or defective items received, please contact us immediately.  Our representative will solve the problem for you.

Return & Exchange
Any product found defective (expect those caused by mishandling) within 7 days (counting from the date of received orders) may be returned to our orrice for replacement. The product returned shall be accompanied with the original packing and purchase invoice.

Please note any postage incurred by returning items will be bear by customers. All returned goods must be accompanied by a purchasing invoice.

In the event of dispute, the decision of HBhub.hk shall be final.

Return Process
1. Repack the item in its original box.
2. Send with an original purchasing invoice.
3. In case the return products is lost or damaged in transit, HBhub.hk will not be responsible for this case.
4. Mail your return item with the appropriate postage to:
Kasual Limited
Room B, 9/F, Ngan House, 210 Des Voeux Road Central, Hong Kong